University of Toronto Press (“UTP”, the parent organization of the UofT Bookstore) overhauled and renewed its strategic direction just over a year ago. The resulting strategic plan has created a pathway into the future, but how does it translate into practical actions and inform the allocation of limited resources?

This presentation highlights the importance of right-sizing business and focusing on profitability. We will discuss how, in the changing business landscape, you can increase operational efficiency by leveraging emerging retail trends and learning from your customer base. The UofT Bookstore operates 5 stores, and we will explore how our own strategic plan was adapted to serve the unique needs of our large flagship operation compared to our smaller satellite stores. We will also share templates for commercial planning and store planning.